Toyota Indus

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      Fortuner
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      Fortuner GR-S
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      Revo
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      Revo GR-S
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      Hilux E (Standard)
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      Corolla Cross
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      Hilux Single Cabin
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      Land Cruiser Prado
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      Land Cruiser 300
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      Hiace Deluxe
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      Hiace
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      Coaster
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RELATIONS

Customer relations

Customer First is Toyota’s cornerstone principle. Raising Customer Satisfaction is the most important theme to be tackled as the basis of constant and stable growth.

CR activities are operational activities to prevent damaging Toyota’s image and win more Toyota fans by checking the escalation of trouble through swift, accurate and sincere handling of customers’ inquiries and complaints.

At IMC, Customer Relations is focused on providing complete support to customers by connecting with them, owning their problems & seeing them through to resolution in an efficient & effective manner. We believe in our customers and keep them at the forefront by engaging them through different channels.

Four key elements to achieve this are

  • Opening a larger window for customers.
  • Swift and sure handling of inquiries and complaints.
  • Making the Voice of the Customer (VOC) the basis for corporate renewal.
  • Improving the corporate image and better informing customers to support sales and service activities.
Customer satisfaction is the ultimate objective and a strong coordination between all customer touch-points is a key ingredient. Our Customer Assistance Centre works tirelessly to provide complete support with the ultimate objective of gaining the approval and endorsement of our patrons.

Customer assistance centre

Toll Free: 0800-11123
Fax: 021-3470021
Email: customer.relations@toyota-indus.com

Customers’ Testimonials

Terms & Conditions

  • Free one Year Pre-paid maintenance package for TSURE vehicles acquired through Financing Facility
  • 7 days Return Guarantee to be offered by the Authorized Dealership as per their terms and conditions for cars acquired through this campaign
  • **The Customers will have the option to avail up to 30% Residual Value Financing for locally assembled Corolla, Yaris & Fortuner where vehicle is not older than 3 years
  • ***Early termination profit will be 50% waiver for existing MBL customer after completion of one year Car Ijarah period whereas it will be 100% waived after completion of two years lease.
  • **The Discounted package consists of our 4th year Comprehensive package that provides all the coverage that is provided in built in warranty. It is only sold to Yaris and Corolla vehicles and is sold at a discounted price of PKR 10,000.

Please note: This package can only be sold to cars that are within the 3 years standard built in warranty period. This package will be added to vehicle’s price, and its payment will be made by customer to MBL.